Need help?
Frequently Asked Questions
OUR PRODUCTS
Yes, the leather used for our bags is certified according to the Leather Working Group Standards. More information can be found here.
MY ORDER
Yes! Delivery is completely free for you. The return of your order is also free of charge for you.
All orders are shipped by us within 48 hours, so your order will be with you in 1-3 days.
We ship to Germany and Austria. Shipping & returns are free.
As soon as your order has been shipped, you will receive an email from us with a link to DHL tracking.
RETURN & REFUND
You can return all ordered items to us free of charge within 14 days after you have received your order. The return label is already included with your order.
If return label is not in your package, please sumbit your request via this portal: https://les-visionnaires.portal.8returns.com/.
Since we have 2 warehouses, please don't mix the bags from different parcels.
If you have any questions, please feel free to contact us at hello@les-visionnaires.com.
Yes! The return is free of charge for you within the return period of 14 days.